Termeni si conditii

<div class="amtheme-privacy-container"> <div class="amtheme-collapsible-container amtheme-menu" data-bind="mageInit: { 'collapsible': { 'active': true, 'openedState': '-active', 'animate': 400 }}"> <div class="amtheme-title" data-role="title">Privacy Menu</div> <div id="privacy-policy-nav-content" class="amtheme-content" data-role="content"> <ul class="amtheme-items"> <li class="amtheme-item"><a title="Security" href="#privacy-policy-title-1">Security</a></li> <li class="amtheme-item"><a title="Privacy Policy" href="#privacy-policy-title-2">Privacy Policy</a></li> <li class="amtheme-item"><a title="The Information We Collect" href="#privacy-policy-title-3">The Information We Collect</a></li> <li class="amtheme-item"><a title="How We Use The Information We Collect" href="#privacy-policy-title-4">How We Use The Information We Collect</a></li> <li class="amtheme-item"><a title="Security" href="#privacy-policy-title-5">Security</a></li> <li class="amtheme-item"><a title="Others With Whom We Share Your Information." href="#privacy-policy-title-6"> Others With Whom We Share Your Information </a></li> <li class="amtheme-item"><a title="Your Choices Regarding Use Of The Information We Collect" href="#privacy-policy-title-7"> Your Choices Regarding Use Of The Information We Collect </a></li> <li class="amtheme-item"><a title="Your California Privacy Rights" href="#privacy-policy-title-8">Your California Privacy Rights</a></li> <li class="amtheme-item"><a title="Cookies, Web Beacons, and How We Use Them" href="#privacy-policy-title-9"> Cookies, Web Beacons, and How We Use Them </a></li> <li class="amtheme-item"><a title="List of cookies we collect" href="#privacy-policy-title-10">List of cookies we collect</a></li> <li class="amtheme-item"><a title="Online Account Registration" href="#privacy-policy-title-11">Online Account Registration</a></li> <li class="amtheme-item"><a title="Emails" href="#privacy-policy-title-12" aria-label="Emails">Emails</a></li> <li class="amtheme-item"><a title="Acceptance" href="#privacy-policy-title-13">Acceptance</a></li> <li class="amtheme-item"><a title="Questions for store owner?" href="#privacy-policy-title-14">Questions for store owner?</a></li> </ul> </div> </div> <div class="amtheme-content"> <div> <p>This website ("website") is operated with Jet Theme. This privacy policy only covers information collected at this website, and does not cover any information collected offline by this site. All websites are covered by this privacy policy.</p> <h2 id="privacy-policy-title-1">Security</h2> <p>Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access.</p> <p>Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Our Customer Care center and stores also operate over a private, secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.</p> <h2 id="privacy-policy-title-2">Privacy Policy</h2> <p>To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. We have posted this privacy policy in order to explain our information collection practices and the choices you have about the way information is collected and used.</p> <p>As we continue to develop the website and take advantage of advances in technology to improve the services we offer, this privacy policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.</p> <h2 id="privacy-policy-title-3">The Information We Collect</h2> <p>Generally, you may browse the website without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access all parts of this website or participate in all of its features, pricing, and product selection.</p> <p>We may collect the following information:</p> <ul> <li>name</li> <li>contact information including email address</li> <li>demographic information such as postcode, preferences and interests</li> <li>other information relevant to customer surveys and/or offers</li> </ul> <p>For the exhaustive list of cookies we collect see the <a title="List of cookies we collect" href="#privacy-policy-title-10">List of cookies we collect</a> section. From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use. When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses, and may collect general information concerning your location. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.</p> <h2 id="privacy-policy-title-4">How We Use The Information We Collect</h2> <p>We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:</p> <ul> <li>Internal record keeping.</li> <li>We may use the information to improve our products and services.</li> <li>We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.</li> <li>From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.</li> </ul> <h2 id="privacy-policy-title-5">Security</h2> <p>We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.</p> <h2 id="privacy-policy-title-6">Others With Whom We Share Your Information.</h2> <p><strong>The Group:</strong> All of the above information that we collect, as described above, may be shared among all site's entities.</p> <p><strong>Service Providers:</strong> We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing emails; (c) assist us with direct marketing and data collection; (d) provide us storage and analysis; (d) provide fraud prevention; and (e) provide other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in our agreements with them.</p> <p><strong>Other Companies:</strong> We may provide information to carefully selected outside companies when we believe their products or services may be of interest to you.</p> <p><strong>Business Transitions:</strong> We may transfer or share a copy of personal information about you in the event that the site owner or one of its properties, affiliates, or subsidiaries goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets. You will be notified via email or prominent notice on our website prior to a change of ownership or control of your personal information, if your personal information will be used contrary to this policy. However, nothing in this Privacy Policy is intended to interfere with the ability of the owner to transfer all or part of its business and/or assets to an affiliate or independent third party at any time, for any purpose, without any limitation whatsoever.</p> <p>Site owner specifically reserves the right to transfer or share a copy of personally identifiable information collected from its websites to the buyer of that portion of its business relating to that information.</p> <p><strong>Compliance with Law:</strong> We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this website or the public.</p> <p>Site owner partners with advertising companies to place our advertising on publisher websites on the Internet. These advertising companies collect anonymous information about your visits to our web site. This technology involves the use of third party cookies that allow them to develop personalized advertising so that it directly relates to offers that may be of interest to you. You may choose to opt-out of this service we have with our third-party advertising partner. We may also use cookies to provide similar enhanced online marketing to you based on your interests and preferences. You may also choose to opt out of these enhanced online marketing ads.</p> <h2 id="privacy-policy-title-7">Your Choices Regarding Use Of The Information We Collect</h2> <p>You have several choices regarding our handling of your nonpublic personally identifiable information.</p> <p><strong>Direct Mail or Telephone Marketing:</strong> If you shop at the site and wish to be removed from the list of customers that receive direct mail or telemarketing calls, please either write to Customer Care by means enlisted at "Contact Us" page. If you choose to write to us, please include your name, address, and credit card account number (if you have one), and state one of the following:</p> <ul> <li>"NO MAIL OFFERS" (if you don't want to receive offers by mail);</li> <li>"NO PHONE OFFERS" (if you don't want to receive offers by phone);</li> <li>"NO PHONE OR MAIL OFFERS" (if you don't want to receive either).</li> </ul> <p>&nbsp;</p> <p>Because customer lists often are prepared well in advance of an offering (sometimes a few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.</p> <h2 id="privacy-policy-title-8">Your California Privacy Rights</h2> <p>Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties or corporate affiliates' direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the addressenlisted at "Contact Us" page. Please allow 30 days for a response.</p> <h2 id="privacy-policy-title-9">Cookies, Web Beacons, and How We Use Them</h2> <p>A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.</p> <p>We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.</p> <p>Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.</p> <p>A "web beacon" or "pixel tag" or "clear gif" is typically a one-pixel image, used to pass information from your computer or mobile device to a website.</p> <p>We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the website as well as to identify the pages you click on during your visit to our site and the name of the website you visited immediately before clicking to the website. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies. We may also use web beacons, and other technologies, to help track whether our communications are reaching you, to measure their effectiveness, or to collect certain non-personal information about your computer, device, or browser in order to allow us to better design future communications to you.</p> <p>We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services, or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners.</p> <h2 id="privacy-policy-title-10">List of cookies we collect</h2> <p>The table below lists the cookies we collect and the information they store.</p> <table class="data-table"> <thead> <tr> <th>COOKIE name</th> <th>COOKIE Description</th> </tr> </thead> <tbody> <tr> <th>CART</th> <td>The association with your shopping cart.</td> </tr> <tr> <th>CATEGORY_INFO</th> <td>Allows pages to be displayed more quickly.</td> </tr> <tr> <th>COMPARE</th> <td>The items that you have in the Compare Products list.</td> </tr> <tr> <th>CUSTOMER</th> <td>An encrypted version of your customer id.</td> </tr> <tr> <th>CUSTOMER_AUTH</th> <td>An indicator if you are signed into the store.</td> </tr> <tr> <th>CUSTOMER_INFO</th> <td>An encrypted version of the customer group you belong to.</td> </tr> <tr> <th>CUSTOMER_SEGMENT_IDS</th> <td>Stores your Customer Segment ID</td> </tr> <tr> <th>EXTERNAL_NO_CACHE</th> <td>A flag that, indicates whether caching is on or off.</td> </tr> <tr> <th>FRONTEND</th> <td>Your session ID on the server.</td> </tr> <tr> <th>GUEST-VIEW</th> <td>Allows guests to edit their orders.</td> </tr> <tr> <th>LAST_CATEGORY</th> <td>The last category you visited.</td> </tr> <tr> <th>LAST_PRODUCT</th> <td>The last product you looked at.</td> </tr> <tr> <th>NEWMESSAGE</th> <td>Indicates whether a new message has been received.</td> </tr> <tr> <th>NO_CACHE</th> <td>Indicates whether it is allowed to use cache.</td> </tr> <tr> <th>PERSISTENT_SHOPPING_CART</th> <td>A link to information about your cart and viewing history if you have asked the site.</td> </tr> <tr> <th>RECENTLYCOMPARED</th> <td>The items you recently compared.</td> </tr> <tr> <th>STF</th> <td>Information on products you emailed to friends.</td> </tr> <tr> <th>STORE</th> <td>The store view or language you have selected.</td> </tr> <tr> <th>USER_ALLOWED_SAVE_COOKIE</th> <td>Indicates whether a customer authorized cookies.</td> </tr> <tr> <th>VIEWED_PRODUCT_IDS</th> <td>The products that you recently looked at.</td> </tr> <tr> <th>WISHLIST</th> <td>An encrypted list of products added to your wish list.</td> </tr> <tr> <th>WISHLIST_CNT</th> <td>The number of items in your wish list.</td> </tr> </tbody> </table> <h2 id="privacy-policy-title-11">Online Account Registration</h2> <p>To make online shopping faster and easier, you may register on the website. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. If you are using a public computer, we strongly encourage you to Sign Out when you finish shopping. Your information will still be stored with us but it will not be accessible to anyone else from that computer.</p> <h2 id="privacy-policy-title-12">Emails</h2> <p>You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive email from the website or its affiliates you can click on the "Unsubscribe" link at the bottom of any email communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.</p> <h2 id="privacy-policy-title-13">Acceptance</h2> <p>By using this website, you accept the policies set forth in this Privacy Policy.</p> <h2 id="privacy-policy-title-14">Questions for store owner?</h2> <p><a title="Contact Us" href="https://plasmaserv.ro/contact/">Contact Us</a></p> </div> </div> </div>

Va rugam sa cititi aceste conditii cu atentie inainte de a utiliza acest web site. Utilizarea acestui web site confirma faptul ca ati acceptat tacit termenii si conditiile scrise mai jos:

Toate paginile site-ului www.plasmaserv.ro , codurile HTML precum si controalele Active X detinute de acest web site sunt proprietatea firmei SC Plasmaserv SRL.

Conditii de utilizare

Informatiile si materialele folosite in acest site sunt rezervate de SC Plasmaserv SRL. Folosirea oricarui text, imagine, material, fisier sau obiect de constructie din acest site in alte scopuri decat cele necomerciale si cele specificate in site, fara acordul scris al SC  Plasmaserv SRL, este interzisa, toate acestea fiind protejate potrivit prevederilor legii dreptului de autor.

Datele si informatiile sunt prezentate in cadrul website-ului au titlu informativ. SC Plasmaserv SRL isi rezerva dreptul de a modifica sau schimba atat continutul, cat si structura website-ului in orice moment si fara o notificare prealabila.

Datele referitoare la alte companii sunt folosite cu acordul expres al tuturor partilor implicate si pot fi schimbate sau modificate oricand la cererea acestora.

Orice utilizare a continutului in alte scopuri decat cele permise de acordul de utilizare este interzisa.

Pentru utilizarea acestui site este necesar sa cititi si sa acceptati aceste reguli in totalitate. Vizitarea in continuare a acestui site presupune ca sunteti de acord cu aceste reguli.


SC Plasmaserv SRL nu garanteaza acuratetea si integritatea materialelor sau serviciilor de pe acest site, orice schimbare putand fi facuta de catre proprietarul site-ului fara anunt in prealabil. SC Plasmaserv SRL nu se obliga sa actualizeze materialele si serviciile continute de acest site, dar va proceda la modificarea acestora in urma unei adrese exprese din partea partenerilor sau a colaboratorilor interesati.

Legile aplicabile

Nu puteti utiliza/exporta materialele si serviciile din acest site sau orice copie sau adaptare care violeaza orice lege sau reglementare aplicabila, incluzand fara limita legile si reglementarile statului roman. Daca accesati site-ul din afara Romaniei, o faceti pe propria dumneavoastra raspundere. Aceste conditii vor fi respectate in concordanta cu legile statului roman.


SC Plasmaserv SRL publica pe site datele complete si corecte de identificare si contactare. Prin utilizarea formularului de contact sau al serviciilor prezent pe site, vizitatorii sau clientii permit sa fie contactati prin orice mijloc disponibil incluzand si mijloace electronice.

Completarea partiala sau integrala a formularului de contact si trimiterea acestuia nu reprezinta in nici un fel un angajament din partea SC Plasmaserv SRL de a contacta vizitatorii site-ului.

Accesarea site‐ului, folosirea informatiilor prezentate in cadrul acestuia, vizitarea paginilor sau trimiterea de e‐mail‐uri sau notificari adresate SC Plasmaserv SRL se realizeaza in mod electronic, telefonic, sau orice alt mod de comunicare disponibil, considerandu‐se astfel ca acesta consimte primirea notificarilor din partea SC Plasmaserv SRL in modalitate electronica si/sau telefonica, incluzand si comunicari prin e‐mail sau prin anunturi pe site.

Alerte prin email

Daca un utilizator doreste sa se aboneze la alertele, noutatile sau promotiile SC Plasmaserv SRL vom solicita informatii de contact cum ar fi, nume si adresa de email. Toate alertele ofera posibilitatea de dezabonare online pentru fiecare email primit. In unele cazuri utilizatorului ii sunt solicitate informatii demografice optionale si de interes personal, utilizate pentru a crea un continut cat mai relevant posibil.

Optiunea de dezabonare

Utilizatorii au posibilitatea de a se dezabona in momentul in care nu mai doresc sa primeasca newsletterul nostru folosind linkul de dezabonare continut in email / online sau printr-un mesaj electronic transmis prin e-mail. Optiunea cu privire la acordul emis de catre client poate fi modificata in orice moment, prin contactarea SC Plasmaserv SRL in acest sens.

Newsletterele Plasmaserv SRL sunt transmise prin intermediul partenerilor specializati si agreati. Astfel sunt asigurate confidentialitatea si securitatea informatiilor.

Colectarea si folosirea informatiilor

Informatiile vor fi prelucrate de catre SC Plasmaserv SRL in conformitate cu prevederile Legilor nr. 676/2001 si 677/2001, putand fi folosita in scopuri asociate comercializarii serviciilor si produselor companiei, cum ar fi:

  • oferirea de produse si/sau servicii
  • procesarea cererilor sau comenzilor
  • facturare
  • solutionarea cererilor, intrebarilor sau a reclamatiilor
  • realizarea studiilor de piata, de produs, marketing si promovarea produselor si serviciilor
  • contactarea (inclusiv prin posta, email, fax, mesaje text sau telefon) in legatura cu oferte de produse si servicii ale SC Plasmaserv SRL sau in legatura cu produse si servicii ale unor terte parti care credem ca ar putea fi de interes pentru dumneavoastra (in afara de cazul in care ne-ati adresat o cerere sa nu fiti contactat in acest sens)
  • oferirea unor eventuale reduceri sau beneficii

Distributia si utilizarea informatiilor. Politica de confidentialitate

Informatiile personale puse la dispozitia site-ului SC Plasmaserv SRL sunt protejate in conditiile legii 677/2001.

SC Plasmaserv SRL nu va distribui, vinde sau inchiria sub nici o forma informatiile persoanelor incluse in bazele noastre de date de cat cu acordul dumneavoastra sau la somatia unei instante judiciare. Informatiile trimise catre SC Plasmaserv SRL pot fi accesate doar de personalul care administreaza bazele noastre de date si alte persoane autorizate din cadrul companiilor partenere care implementeaza efectiv campaniile de e-mail/direct marketing. Exceptie face situatia in care accesarea/vizualizarea este ceruta de catre organele abilitate in cazurile prevazute de reglementarile in vigoare la data producerii evenimentului.

SC Plasmaserv SRL poate sa colecteze involuntar si alte date (adresa IP, ora vizitei, locul de unde se face accesul, nume si versiune browser internet, sistem de operare, inclusiv alti parametri) furnizati de catre browserul internet prin intermediul caruia se face accesul la site si pot fi folosite pentru a imbunatati serviciile oferite utilizatorilor sau cu scop statistic.

SC Plasmaserv SRL nu raspunde pentru defectiunile care pot periclita securitatea serverului pe care este gazduita baza de date care contine aceste date.


Site-ul SC Plasmaserv SRL foloseste cookie-uri; acestea reprezinta date stocate pe hardul utilizatorului continand informatii despre utilizator. Folosirea mecanismului de tip cookie reprezinta un avantaj in folosul vizitatorilor. De exemplu, prin introducerea unui cookie va fi suficient ca un utilizator sa se logheze pe site decat o singura data cu parola, castigand astfel timp pe parcursul navigarii pe pagina noastra. Daca utilizatorul rejecteaza un cookie poate sa utilizeze in continuare site-ul SC Plasmaserv SRL. Cookie-urile ne ajuta la urmarirea si segmentarea intereselor utilizatorilor nostri pentru a intensifica experienta vizitarii site-ului nostru.


SC Plasmaserv SRL nu solicita clientilor sau utilizatorilor sai prin niciun mijloc de comunicare (e-mail, telefonic, fax, SMS etc.) informatii referitoare la date confidentiale, conturi/carduri bancare sau parole personale. Exceptie fac numai Clientii persoane juridice, in sensul obtinerii de catre SC Plasmaserv SRL a numarului de cont, respectiv a bancii clientului, in numele caruia se va face facturarea unei comenzi.

Clientul isi asuma intreaga responsabilitate pentru divulgarea unui tert a datelor sale confidentiale. SC Plasmaserv SRL declina orice responsabilitate, in situatia in care un client este prejudiciat sub orice forma de catre un tert care ar pretinde ca este sau reprezinta interesele SC Plasmaserv SRL. Clientul ne va informa asupra unor asemenea tentative, folosind datele de contact.

Comunicarile realizate de catre SC Plasmaserv SRL prin mijloace electronice de comunicare contin datele de identificare complete si conforme sau legaturi catre acestea.

Urmatoarele scopuri vor fi considerate tentativa de fraudare a siteului si continutului acestuia. SC Plasmaserv SRL isi rezerva dreptul de a sesiza autoritatile cu privire la persoanele care au intreprins actiuni in urmatoarele scopuri:

  • de a accesa datele de orice tip ale altui clientilo prin folosirea unui cont sau prin orice alta metoda
  • de a altera sau de a modifica continutul site-ului sau orice corespondenta expediata prin orice modalitate de catre SC Plasmaserv SRL catre clientii sai
  • de a afecta performantele serverului/serverelor pe care ruleaza site-ul
  • de a accesa sau de a divulga oricarui tert care nu are autoritatea legala necesara, continutul expediat prin orice mijloc catre client cand acesta nu este destinatarul legitim

Legaturile spre alte site-uri

De pe acest site, legaturile spre alte site-uri sunt oferite doar pentru a va ajuta. Daca utilizati aceste legaturi, veti parasi site-ul www.plasmaserv.ro SC Plasmaserv SRL nu a analizat, nu controleaza si nu este responsabil pentru aceste site-uri sau continutul lor. Astfel, SC Plasmaserv SRL nu gireaza sau nu le reprezinta, inclusiv informatiile, software-ul si alte produse sau materiale gasite pe aceste site-uri sau orice rezultate care pot fi obtinute prin utilizarea lor. Daca decideti sa le utilizati, o faceti pe propria raspundere.

Produse si servicii

SC Plasmaserv SRL poate publica pe site informatii despre produse, servicii sau promotii practicate de catre acesta, intr-o anumita perioada si in limita stocului disponibil.

SC Plasmaserv SRL poate limita capacitatea de achizionare a unor produse sau servicii disponibile pe site la un moment dat, unuia sau mai multor clienti.

Toate tarifele aferente produselor sau serviciilor prezentate pe site sunt exprimate in euro (EUR) si nu includ TVA. Facturarea produselor achizitionate se face exclusiv in RON. In cazul in care plata se face prin card bancar, aceasta va fi confirmata in momentul in care se va emite factura catre client. Pana in acel moment contravaloarea comenzii va fi blocata pe contul clientului nefiind transferata in conturile SC Plasmaserv SRL.

Toate informatiile folosite pentru descrierea produselor sau serviciilor disponibile pe site (texte, imagini prezentari video etc.) nu reprezinta o obligatie contractuala din partea SC Plasmaserv SRL, acestea fiind cu titlu de prezentare. In descrierea produselor si serviciilor, SC Plasmaserv SRL isi rezerva dreptul de a utiliza si alte produse care pot sa nu fie incluse in costurile produselor respective.


Pentru comenzi, SC Plasmaserv SRL solicita informatii utilizatorilor prin intermediul formularelor noastre de comanda. In formularul de comanda utilizatorii trebuie sa completeze informatii de contact (de exemplu numele si adresa pentru livrare) si informatii financiare (de exemplu numarul cartii de credit, data expirarii).

Aceste informatii sunt folosite pentru plata si pentru a onora comenzile clientilor. In cazul in care intampinam o problema cu procesarea comenzii, informatiile de contact vor fi folosite pentru a intra in legatura cu utilizatorul. Prin finalizarea comenzii clientul consimte ca toate datele furnizare de acesta, necesare procesului de cumparare, sunt corecte, complete si adevarate la data plasarii comenzii, denumita in cadrul acestui document si comanda emisa.

Clientii nu pot efectua comenzi telefonice.

Plata online cu card bancar se realizeaza prin EuPlatesc (Visa/Visa Electron/MasterCard/Maestro).

Daca ati ales metoda de plata " Online prin card bancar " este necesar sa completati un formular cu informatiile despre cardul dumneavoastra in pagina securizata a procesatorului de plati:

Platile cu carduri de credit/debit emise sub sigla Visa si MasterCard (Visa/Visa Electron si MasterCard/Maestro) se efectuaeaza prin intermediul sistemului "3-D Secure" elaborat de organizatiile care asigura tranzactiilor on-line acelasi nivel de securitate ca cele realizate la bancomat sau in mediul fizic, la comerciant.
"3-D Secure" asigura in primul rand ca nici o informatie legata de cardul dumneavoastra nu este transferata sau stocata, la nici un moment de timp, pe serverele magazinului sau pe serverele procesatorului de plati, aceste date fiind direct introduse in sistemele Visa si MasterCard.

Prin finalizarea comenzii clientul consimte ca SC Plasmaserv SRL poate sa il contacteze, in urmatoarele scopuri / situatii, prin orice mijloc disponibil, in functie de scop/situatie:

  • neacceptarea de catre banca emitenta a cardului clientului, a tranzactiei, in cazul de plati cu card bancar
  • invalidarea tranzactiei in cazul platii cu card bancar
  • validarea disponibilitatii produselor si a cantitatilor achizitionate de client
  • validarea de catre client a contravalorii comenzii efectuate, incluzand in functie de situatie si alte servicii cu valoare adaugata (transport etc.)
  • stabilirea de comun acord a detaliilor de livrare a produselor

SC Plasmaserv SRL poate denunta unilateral comanda efectuata de catre client, in urma unei notificari prealabile adresate acestuia, fara nicio obligatie ulterioara a vreunei parti fata de cealalta sau fara ca vreo parte sa poata sa pretinda celeilalte daune/interese in urmatoarele cazuri:

  • neacceptarea de catre banca emitenta a cardului clientului, a tranzactiei, in cazul de platii online
  • invalidarea tranzactiei in cazul platii online
  • datele furnizate de catre client sunt incomplete sau incorecte
  • activitatea clientului pe site poate sau produce daune de orice natura
  • realizarea a mai mult de doua livrari consecutive, esuate
  • pentru alte motive obiective

In momentul in care SC Plasmaserv SRL informeaza clientul printr-un mesaj electronic cu privire la comanda sa validata, comanda acestuia devine Contract la Distanta, cf. O.G. 130/2000 art. 2.

In cazul platilor online, livrarea comenzii se va efectua numai dupa validarea tranzactiei.

In cazul in care un client isi modifica datele personale, folosind formularele disponibile pe site, toate contractele in derulare existente la acel moment, isi pastreaza datele definite/acceptate de catre client inainte de momentul modificarii.

Finalizare comenzi, expediere si transport

SC Plasmaserv SRL va include in coletul expediat catre client toate documentele necesare care sa ateste achizitionarea produselor/serviciilor de catre client. SC Plasmaserv SRL va facilita informarea clientului asupra stadiului de finalizare in care se afla comanda acestuia

Clientul are la dispozitie o singura modalitate de transport a produselor achizitionate, respectiv prin intermediul unei firme de curierat rapid.

Livrarile se vor efectua in medie in 24 ore de la plasarea comenzii. In cazul in care produsul nu poate fi livrat sau necesita un timp mai mare de licrare, SC Plasmaserv SRL va informa clientul despre aceasta indisponibilitate. Riscurile si asigurarea transportului produselor comandate sunt exclusiv in sarcina transportatorului din momentul predarii acestora catre curier de SC Plasmaserv SRL.

Calitate si garantii

Fiecare produs comercializat de SC Plasmaserv SRL beneficiaza de termenul de garantie mentionat in certificatul de garantie al produsului. Detalii clare legate de aceste garantii sunt date de catre fisele produselor si niciun membru nu poate solicita o garantie extinsa, mai mult decat cea mentionata. Toate bunurile comercializate beneficiaza de conditii de garantie conforme legislatiei in vigoare si politicilor comerciale ale producatorilor. Bunurile provin din surse autorizate de fiecare producator in parte. Fiecare produs comercializat de SC Plasmaserv SRL beneficiaza de o garantie de conformitate conform prevederilor Legii 449/2003.

In conformitate cu art. 11 din Legea 449/2003 fiecare client persoana fizica poate solicita in cazul lipsei conformitatii, repararea, inlocuirea produsului sau returnarea contravalorii acestuia.

SC Plasmaserv SRL nu garanteaza disponibilitatea pe stoc a nici unui produs/serviciu disponibil spre achizitionare pe site.

Returnarea produselor

Clienti SC Plasmaserv SRL, persoane fizice, pot returna produsele achizitionate in urmatoarele situatii:

  • coletele prezinta deteriorari severe
  • produsele au fost livrate / facturat gresit
  • produsele prezinta defecte de fabricatie
  • produsele au marimi eronat comandate

Consumatorul are dreptul de a denunta unilateral contractul la distanta, fara penalitati si fara invocarea unui motiv, in termen de 10 zile lucratoare de la primirea produsului sau, in cazul prestarilor de servicii, de la incheierea contractului. Singurele costuri care pot cadea in sarcina consumatorului sunt cheltuielile directe de returnare a produselor" (conf. O.G. 130/2000 art.2 lit.e, pentru persoanele fizice ce achizitioneaza produse din site-uri, folosind tehnicile de comunicare la distanta)
Clientul este obligat sa notifice SC Plasmaserv SRL intentia sa de a returna produsele achizitionate, prin orice mijloc de comunicare scrisa in termen de maxim 10 zile lucratoare de la primirea produselor Clientului care a notificat SC Plasmaserv SRL ii revine responsabilitatea de a se asigura ca produsele la care a facut referire vor fi returnate in maxim 10 zile lucratoare, in caz contrar SC Plasmaserv SRL considerand cererea nefondata/invalida.

Clientul SC Plasmaserv SRL nu poate returna produsele achizitionate si/sau nu poate pretinde oricare alte daune/despagubiri, in urmatoarele scopuri sau situatii:

  • in cazul inlocuirii produsului achizitionat cu un alt produs cu alte specificatii sau de un tip diferit
  • in cazul in care cererea de returnare are data de expediere a notificarii intentiei de returnare care depaseste perioada de 10 zile lucratoare
  • in cazul in care se returneaza un produs, acesta nu este in aceeasi stare in care a fost livrat (in ambalajul original cu toate etichetele intacte si documentele care l-au insotit).
  • In cazul rambursarii contravalorii produsului, aceasta se va face in cel mult 30 de zile de la confirmarea returului. In cazul in care clientul care a returnat un produs, iar SC Plasmaserv SRL nu dispune de un produs corespunzator pentru inlocuire, acesta va oferi clientului contravaloarea produsului. Contravaloarea serviciilor suplimentare incluzand dar nelimitandu-se la transportul produselor, achitata de catre client, nu se ramburseaza.

In toate cazurile, cheltuielile de returnare/expediere vor fi suportate de catre client.

Forta majora si cazul fortuit

Exceptand cazurile in care nu au prevazut in mod expres altfel, nici una din partile unui contract incheiat, care este inca in derulare, nu va fi raspunzatoare pentru ne-executarea la termen si/sau in mod corespunzator, total sau partial, a oricareia din obligatiile care ii incumba in baza contractului, daca ne-executarea obligatiei respective a fost cauzata de un eveniment de forta majora.

Partea sau reprezentantul legal al partii care invoca evenimentul mai sus mentionat este obligat sa aduca la cunostinta celeilalte, imediat si in mod complet, producerea acestuia si sa ia orice masuri care-i stau la dispozitie in vederea limitarii consecintelor respectivului eveniment.

Partea sau reprezentantul legal al partii care invoca evenimentul mai sus mentionat este exonerat de la aceasta obligatie numai in cazul in care evenimentul o impiedica sa o duca la bun sfarsit.

Daca in termen de 15 zile de la data producerii lui, respectivul eveniment nu inceteaza fiecare parte va avea dreptul sa notifice celeilalte parti incetarea de plin drept a acestui contract fara ca vreuna dintre ele sa poata pretinde celeilalte alte daune/interese.

Partea care invoca evenimentul de forta majora trebuie sa faca dovada imposibilitatii executarii obligatiilor in termen de 30 zile de la data producerii evenimentului.

Informatii privind DEEE

Deseurile de echipamente electrice si electronice (DEEE) pot contine substante periculoase ce au un impact negativ asupra mediului si sanatatii umane in cazul in care nu sunt colectate separat. Avand in vedere prevederile OUG 195/2005 – referitoare la protectia mediului si O.U.G. 5/2015 privind deseurile de echipamente electrice si electronice, clientii au obligatia de a nu elimina deseurile de echipamente electrice si electronice (DEEE) ca deseuri municipale nesortate si de a colecta separat aceste DEEE.


Prin vizitarea/vizualizarea site-ului sau al oricarui continut trimis de catre SC Plasmaserv SRL clientilor prin accesare sau expediere prin orice mijloc (electronic, telefonic etc), acesta se declara de acord cu prezentele "Termeni si conditii".

Orice disputa cu referire la prezentele Termeni si Conditii care ar putea sa apara intre client si SC Plasmaserv SRL se va rezolva pe cale amiabila.

SC Plasmaserv SRL nu raspunde de nici o pierdere, costuri, procese, pretentii, cheltuieli sau alte raspunderi, in cazul in care acestea sunt cauzate direct de nerespectarea Termenilor si conditiilor.

Orice conflict va fi solutionat de instantele competente de la sediul SC Plasmaserv SRL.

Daca oricare dintre clauzele de mai sus va fi gasita nula sau nevalida, indiferent de cauza, aceasta clauza nu va afecta valabilitatea celorlalte clauze.

Limitarea responsabilitatilor

SC Plasmaserv SRL, furnizorii sai sau alte parti care sunt mentionate pe acest site, nu sunt responsabile in nici o circumstanta pentru orice fel de pierderi (incluzand, fara limitari, cele rezultate din profituri pierdute, pierderea datelor sau intreruperea activitatii) rezultate din utilizarea, incapacitatea de a utiliza sau din rezultatele utilizarii acestui site, a oricaror site-uri legate la acest site sau din materialele, informatiile sau serviciile continute pe oricare din aceste site-uri, indiferent daca sunt bazate pe garantie, contract sau orice alta teorie legala si indiferent daca a fost sau nu atentionat de posibilitatea aparitiei de astfel de pierderi.

Dispozitii finale

SC Plasmaserv SRL isi rezerva dreptul de a putea efectua orice modificari ale acestor prevederi, precum si orice modificari ale site-ului sau structurii acestuia, inclusiv modificari ce ar putea afecta site-ul fara notificare prealabila a clientului.

SC Plasmaserv SRL nu va putea fi facuta responsabila pentru eventualele erori aparute pe site din orice cauza, inclusiv din cauza unor modificari sau setari care nu sunt facute de catre administratorul siteului.

SC Plasmaserv SRL isi rezerva dreptul de a introduce bannere publicitare de orice natura sau legaturi pe oricare pagina a site-ului, cu respectarea legislatiei in vigoare.